Forget Adoption, Forget ROI

Change management, Data and Analytics, user adoption, user acceptance

Congratulations! Your team just procured the latest innovative technology that’s really going to deliver exceptional outcomes.  You kick off the project, expectations are high and everyone’s excited.  12 months later, you’ve been live for 4 months and the outcomes are far from exceptional.  Your reputation took a big hit and you’ve left wondering how it

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