The CTI CustomerUniverse Gap Analysis is a complimentary one-day on site discovery meeting.

We will guide you through a collaborative and consultative approach for the definition of a customer, specific to your industry, and a bottom-up understanding of the underlying data ecosystem. The analysis will identify initial gaps or areas for improvement within the customer journey. Our one day session will yield a Customer Journey Report that will detail the gaps and how to begin the journey towards achieving your holistic view of the customer.

The CustomerUniverse Gap Analysis will:

  • Define your customer lifecycle
  • Key measures on how to migrate customers through the lifecycle
  • Align the customer journey to key business objectives
  • Understand and/or identify gaps in the underlying data and IT infrastructure to support the customer journey
  • Upon completion, yield a CustomerUniverse Report

Request Your CustomerUniverse Gap Analysis